Are you considering buying a Saatva mattress, but you need more clarity of information before taking the step? You’re in the right place.
This guide will enrich you with all the information about Saatva mattresses, where to buy them, common complaints & prices.
The Saatva Classic and the Saatva Zenhaven Latex Mattress ranked highest in our assessment of top mattresses.
The Classic clinched the top spot, with the Zenhaven Latex Mattress following closely in second place. Notably, both mattresses offer a medium-firm to firm texture.
Saatva, established in 2010, is one of the pioneering online mattress companies, diverging from the trend of shipping rolled and compressed mattresses in boxes.
Furthermore, each purchase from Saatva includes a complimentary white glove delivery service, where professionals will deliver and install the mattress in your home.
Between The Saatva Classic and the Saatva Zenhaven Latex Mattress, Which One is Right For You?
When considering the Saatva Classic and the Saatva Zenhaven Latex Mattress, it’s essential to weigh their differences and similarities to find the right fit for you.
Research shows that the Saatva Classic offers customization options, including three firmness levels and two height choices.
On the other hand, its coil layers and breathable cotton cover make it ideal for those who tend to sleep hot. Plus, the coils make it bouncier, which some people prefer.
When buying the Saatva Classic mattress, you can select from Plush Soft, Luxury Firm, or Firm. In terms of height, there are options for 11.5 or 14.5 inches.
While the Saatva Classic mattress boasts strong edge support, you might notice some motion transfer. Unfortunately, its pressure relief might not be outstanding.
Now, onto the Saatva Zenhaven Latex Mattress; this one’s unique because it’s flippable. Owners find it perfect for both Luxury Plush and Gentle Firm options.
Since it’s made with organic wool and latex, Saatva Zenhaven Latex Mattress provides excellent pressure relief and airflow.
The latex found in Saatva Zenhaven Latex Mattress gives it a responsive and buoyant feel. Indeed, the feature caters to those who like a bit of bounce.
While its edge support might not be as robust as the Saatva Classic, the Saatva Zenhaven Latex Mattress excels in motion isolation and temperature regulation. However, it does come at a higher price point.
Where To Buy Saatva Mattress
Where can you get your hands on a Saatva mattress? Well, you’re in luck! You can snag one online straight from the Saatva website.
But hey, if you’re like me and prefer to see and feel what you’re buying before committing, Saatva has got you covered.
They’ve set up viewing rooms in many cities nationwide, including New York, Washington, D.C., San Francisco, San Diego, West Hollywood, Boston, Chicago, Dallas, Charlotte, Portland, Philadelphia, and Seattle.
If you’re living in the contiguous U.S., they offer free in-home delivery when you purchase a mattress. Pretty sweet deal, right?
Usually, that kind of service comes with a hefty fee, but not with Saatva. Unfortunately, you won’t qualify for this service or direct delivery if you stay in Alaska or Hawaii.
However, don’t worry about it. Saatva can still ship to you through a freight forwarder.
How Durable is The Saatva Mattress?
The warranty length of a mattress can tell you how durable it is. Saatva gives a lifetime warranty, but the deal changes after the first few years.
They’ll swap out a faulty mattress for free in the initial two years. After that, they’ll fix it for a $149 fee. Or, you can go for Saatva’s Fairness Replacement Option.
If your mattress is defective, you can keep it and buy a new one for less than the original price. The discount depends on how long you’ve had the mattress. The older it is, the more you’ll pay.
Can I Return My Saatva Mattress After Purchase?
The company will give you a full year (365 nights) to try out your new mattress at home and see if it suits you.
This trial period is one of the longest in the business and is on par with what Nectar and DreamCloud offer. Normally, other companies give you between 100 and 120 nights to test their mattresses.
If you ever decide to return your mattress, contact Saatva’s customer service to kickstart the return process. You can swap it for a different model or get a refund, but remember; there’s a $99 processing fee for either option.
Common Complaints About Saatva Mattress
The mattresses have remained a beloved choice among online mattress brands since their establishment in 2011.
The positive reputation has helped the company receive revenue exceeding $500 million in 2022.
Saatva mattresses are available in 9 varieties, including two specifically designed for children. Despite their usual high quality, they encounter some common complaints.
The common complaint covers areas such as:
Shipping
Some mattress buyers have complained about slow shipping or not getting their orders.
For a company that prides itself on excellent delivery service, they need to work on this.
Customer Service Hiccups
Most people love Saatva’s customer service, but some have had problems with slow responses or rude customer representatives.
Good customer service is key, whether you’re selling mattresses online or in a store.
Sagging Issues
Some customers have noticed their Saatva mattresses sagging or getting lumpy sooner than expected, which is not cool.
Returns and Warranty Concerns
Returning the mattress isn’t as easy as other brands because they charge a fee. It’s all laid out in their policies, but some buyers still get annoyed with the process.
Warranty Details
Saatva offers a lifetime warranty on all mattresses, but some differences depend on the model. Make sure you read all the fine print before you buy, especially if you’re getting one of their fancier mattresses.
They also have a ‘Fairness Replacement Option’ under their warranty, which lets you decide if you want to use it.
Remote Control Problems
If you get one of Saatava’s adjustable bed bases, some people have had issues with the remote control not working.
It’s not a big problem, but Saatva needs better quality control.
Saatva Mattress: Negative Reviews
Of course, like anything else, the mattresses aren’t perfect. Some uses have had their gripes, and here’s what they’ve been saying:
- Comfort problems: You know, mattresses are pretty personal. So, it’s no surprise that some users found Saatva’s mattresses too hard or soft. And that’s led to some discomfort and pain.
- Durability concerns: Some customers have reported their Saatva mattresses are not holding up well. Apart from sagging, springs can break, becoming a headache.
- Issues with customer service: Getting help or sorting out problems with Saatva’s customer service hasn’t been accessible to everyone.
- Delivery challenges: Let’s not forget the delivery hiccups. A handful of customers have faced delays or hassles during the delivery process.
Specific Saatva Mattress Complaints on Reddit
- One user found the Saatva Classic Luxury Firm mattress way too bouncy and uncomfortable, especially if you sleep on your side.
- Another said the mattress was like sleeping on a brick, causing new back pain and making them sweat buckets.
- Complaints have been about poor customer service, strict return policies, and damaged deliveries.
- Some reported the mattress losing shape or smelling funny out of the box.
What Is The Cost Of Saatva Mattress?
The prices commence at $795 for the Saatva Youth Kids mattress and reach up to $5,190 for the largest size of the Saatva Solaire.
Discounts exceeding $600 on top models are infrequent, typically between $200 and $350. Black Friday deals are anticipated in November, with Saatva typically participating.
The table below shows the current pricing for all Saatva mattresses when not featured in Saatva mattress sales.
| Mattress Type | Twin | Twin XL | Full | Queen | King | Split King | Cal King | Split Cal King |
| Saatva Youth mattress | $795 | $935 | $1,055 | – | – | – | – | – |
| Saatva Memory Foam Hybrid | $995 | $1,315 | $1,595 | $1,795 | $2,195 | $2,630 | $2,195 | – |
| Saatva Classic mattress | $1,095 | $1,395 | $1,895 | $1,995 | $2,495 | $2,790 | $2,495 | $2,790 |
| Saatva Loom & Leaf mattress | $1,295 | $1,595 | $2,295 | $2,395 | $2,945 | $3,190 | $2,945 | $3,190 |
| Saatva Latex Hybrid mattress | $1,295 | $1,495 | $1,995 | $2,195 | $2,595 | $2,990 | $2,595 | – |
| Saatva Zenhaven mattress | $1,895 | $2,095 | $2,695 | $3,295 | $3,945 | $4,190 | $3,945 | – |
| Saatva HD mattress | $1,895 | $2,095 | $2,695 | $3,295 | $3,945 | $4,190 | $3,945 | – |
| Saatva RX mattress | $1,995 | $2,195 | $2,695 | $3,295 | $3,795 | $4,300 | $3,795 | – |
| Saatva Solaire Adjustable | – | $2,595 | $3,395 | $3,745 | – | – | – | – |
Conclusion
Suppose you’re in the market for a new mattress. In that case, Saatva offers a range of options catering to various preferences and needs.
The Saatva Classic and the Saatva Zenhaven Latex Mattress are top contenders.
They have unique features suited to different sleep preferences. Ultimately, deciding if the Saatva mattress is right depends on your preferences, priorities, and sleep habits.
Be sure to compare the pros and cons carefully before making your decision.
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